Senior Community Manager

JM375, OMR 5,000/month, Muscat, Oman, Permanent, Facilities Management, Estate Management, 17/04/2017

Senior Community Manager – Muscat, Oman

We are looking for a Senior Community Manager for a leading developer in Muscat, you will be reporting to the Vice President – Customer Experience and you will be responsible to professionally manage all the community related services and operation of the master community and common Owners buildings. Implementation of approved Business Plan related to the Community Service model. Manage the systems and resources to deliver the agreed services levels.

Duties & Responsibilities:

To lead and manage the performance of the community management team and the appointed community/strata administrator.

Actively work and liaise with the customer all departments to deliver business plan strategies and initiatives.

Manage the community’s stakeholder’s expectations in accordance with the services level requirements.

Manage the community’s financial requirements in accordance with the approved budgets. Responsible for annual budgets in conjunction with FM.

Develop policies and procedures for the community management

To act as primary liaison for communications for the community’s residential elements in conjunction with customer service and other departments as required.

To review and update statutory requirements including bylaws and other documentation requirements.

Liaise with the handover and customer service teams in transitioning residents into the community post defects period.

Manage the Strata management elements for the required communities.

Manage, develop and implement an operating model for interim ‘Common Owners Groups” in conjunction with the departments and local authorities.

In conjunction with the company’s marketing and corporate events, develop and deliver community events and communication strategy.

Enforcement of the community bylaws and ensure owners/residents compliance with the community bylaws and take necessary measure for managing community breaches.

Qualifications & Skills:

Business degree or recognized qualification in community management.

PCAM(Professional Community Association Manager ) Certification is preferable.

Middle East Master planned communities experience in a management position of more than 5 years.